Shipping & Return Policy
Everything you need to know about how we deliver the golden era to your door, and our commitment to your satisfaction.
Shipping Policy
Order Production & Processing
Since every art print is printed specially for you, please allow 2–3 business days for production and quality checks before your order is shipped.
Packaging
To ensure your art arrives in perfect condition, we ship our posters in robust packaging, such as triangular boxes, rigid tubes, or secure frame boxes, to protect against bending and damage during transit.
Estimated Delivery Times
Once your order has been produced and dispatched:
- United States: 3–7 business days.
- Europe: 5–14 business days, depending on local customs.
- Other destinations: Delivery times vary depending on the destination and local carrier.
Delivery times are estimates and may be affected by customs procedures, public holidays, local carriers, or other circumstances outside our control.
Shipping Rates
We offer FREE WORLDWIDE SHIPPING to all destinations currently available at checkout.
Customs & Duties
Depending on the destination, orders may be subject to customs duties, import taxes, or local fees. These charges are determined by the destination country and are the customer’s responsibility.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for the tracking information to become active.
Delays & Issues
We are not responsible for delays caused by carrier disruptions, customs procedures, or incorrect addresses provided by the customer. However, if your package appears to be lost in transit, please contact us at [email protected] so we can assist you.
Return & Refund Policy
You may request a return within 14 days of receiving your order.
Returned items must be unused, undamaged, in their original packaging, and
accompanied by proof of purchase.
To request a return, please contact [email protected] before sending the item back. We will provide you with the necessary return instructions.
14-Day Return Period
Our 14-day return period applies to all eligible orders, regardless of the delivery destination. Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.
Damages & Issues
Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right.
For damaged prints or frames, please email your order number and clear photographs of the item and packaging to [email protected]. You do not need to return a damaged item unless we specifically request it.
Exceptions / Non-Returnable Items
Personalized or custom-made items and gift cards cannot be returned unless they arrive damaged, defective, or incorrect.
Regular art prints, including made-to-order prints, remain eligible under our 14-day return period.
Exchanges
We do not offer direct exchanges. If your item is eligible under our 14-day return policy and you would like a different size or product, please request a return and place a new order.
If your item arrives damaged, defective, or incorrect, please contact [email protected] so we can arrange an appropriate replacement or refund.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at [email protected].